SUPPORT
Research help desk.
For institutional documentation, COA/SDS requests, lot verification support and portfolio questions.
peptidos@biolab.comREQUEST ROUTES
Choose the right documentation path.
Each request should include organization context, material name, lot/key if available, and the document needed.
COA/SDSRequest document availabilityFor approved research contexts that need certificate or safety documentation status.KEYReview a lot or certificate keyFor manual support when the public validator does not match a submitted key.ACCESSInstitutional access requestFor qualified organizations that need documentation-first portfolio review.RUOReview boundariesUnderstand the research-only limits before requesting documentation.
SEND WITH YOUR REQUEST
Minimum information.
This reduces manual review time while keeping the public flow controlled.
Organization contextInstitution, role, project context, and reason for documentation review.
Material and lotProduct name, lot/batch, certificate key, or document code if available.
Document neededCOA, SDS, technical sheet, certificate status, or archive clarification.
SUPPORT BOUNDARIES
What support can and cannot answer.
Support is documentation-first. Requests that move outside RUO documentation are redirected to formal review instead of being answered on the public site.
AllowedCOA/SDS status, key review, document owner routing, catalog clarification.
Needs reviewInstitutional access, jurisdiction questions, import/export context, unpublished lot history.
Blocked hereEnd-use guidance, regulated claims, open document dumps, public transaction requests.